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knowledge officer role at RNIB

The RNIB is recruiting a Knowledge Officer role:
Knowledge Officer – Ref: 5155.

This is part of my team and would include some information architecture work (with me!). Some of the role would be involved in designing system solutions to knowledge sharing problems but the role is also about coming up with people and process solutions.

The systems side might be about intranet and extranets, document management, collaboration tools, people directories.  Probably quite a bit of SharePoint here.

The people and process side might be about communities of practice, knowledge cafes, learning lunches, improved communications, workshop facilitation, maybe  training solutions.

Imagine how you would improve knowledge sharing within customer helpline staff, between a group of home-workers, or across the busy project managers working in different departments. Different combinations of technical and process solutions will be appropriate for each group.

The RNIB calls it KM but you could even consider the combined role to be about cross-channel design. Or enterprise IA.

Non-profit rates, I’m afraid.

Written by Karen

April 16th, 2009 at 10:59 am

Posted in junior ia,rnib