IDEO have created a free downloadable toolkit for NGOs and Social Enterprises.

The Toolkit is divided into four sections:

The Introduction will give an overview of HCD and help you understand how it might be used alongside other methods.

The Hear guide will help your design team prepare for fieldwork and understand how to collect stories that will serve as insight and inspiration. Designing meaningful and innovative solutions that serve your customers begins with gaining deep empathy for their needs, hopes and aspirations for the future. The Hear booklet will equip the team with methodologies and tips for engaging people in their own contexts to delve beneath the surface.

The Field Guide and Aspirations cards are a complement to the Hear guide; these are the tools your team will take with them in order to conduct research.

The Create guide will help your team work together in a workshop format to translate what you heard from people into frameworks, opportunities, solutions, and prototypes. During this phase, you will move from concrete to more abstract thinking in identifying themes and opportunities and back to the concrete with solutions and prototypes.

The Deliver guide will help catapult the top ideas you have created toward implementation. The realization of solution includes rapid revenue and cost modeling, capability assessment, and implementation panning. The activities offered in this phase are meant to complement your organization’s existing implementation processes and may prompt adaptations to the way solutions are typically rolled out.

via Human-Centered Design Toolkit – Case Studies – IDEO.

Posted in ucd.

I won’t make you guess which camp I’m in!

“The workplace is divided into two camps: those who have a place for everything and the rest of us, who waste time — up to six weeks a year — looking for files, letters and other detritus.

In a recent survey of 200 executives of 1,000 of the nation’s largest companies, respondents were asked: “What percent of time do executives waste because they or their assistants can’t find things?” The median response was 4.3 hours a week, based on a 40-hour week.”

via When Time’s Money, Organizing Pays Off – The New York Times.

I’m very pleased that London has just had a conference dedicated to user experience design. UX London is a great step forward but I didn’t actually go. I love the annual IA Summit but this year I didn’t go to that either.

I’m thinking about the autumn and winter conferences and if I don’t plan them into my diary now then I certainly won’t be able to fit them in. I’ve got time but having moved into the non-profit sector has rather changed my perspective on the big events. I’m wondering if they represent real value.

Looking backing on past conferences, I’m intrigued by what I brought back from them. I don’t keep paper or CDs so any handouts are long gone. I still have my beloved UX trading cards from IA summits and a surprising number of promotional rubber ducks have been passed on to my nephew.

I’m not convinced that building up your network is enough to justify steep ticket prices, flights and hotels. Surely we need the presentations to actually teach us something? Information architecture conferences have become less specialised, covering a broader range of web design and management topics. If you are a regular attendee then you’ll have seen the big name speakers run through their spiels before.

There’s usually some intriguing presentations from less familiar speakers but you don’t actually have to attend to find out what they have to say. The presentation slides and audio are increasingly available after the event and bloggers are likely to report or twitter the highlights. You can contact speakers direct if you see a presentation that looks particularly interesting. Most will be more than happy to talk to a fellow enthusiast. Remember if they’re not giving a big presentation then they probably aren’t being paid to speak anyway.

There are other ways of staying up to date and building your network. You can get involved in local groups and professional bodies. The time spent attending conferences could instead be dedicated to commenting on blogs, participating in mailing list discussions, and attending coffee mornings and cocktail hours. You might be surprised by the rewards.

There are cheaper events out there too. Conferences like d.Construct and FOWD, academic led events like ISKO, FIND, Create and Visual Methods, and ‘unconferences’ like Bookcamp. In London we have the extremely popular London IA mini conferences. And the big conferences and trade shows often have free seminars that are sometimes as good as the main paid-for programme. I never pay to attend Online Info anymore (very disappointed last time I attended the main event) but I always pop along to the exhibition seminars if I’m free.

So don’t feel you have to pay. You might have to put a bit of leg work in but you might actually be more satisfied with the result.

I  was asked for some advice about conferences  to attend if you are just learning about IA.

IA Summit

The IA Summit is still the main event of the IA year. There are usually 3 days of multi-tracked presentations preceded by 2 days of workshops. It is certainly a great place to meet IAs and to get a feel for what is currently capturing IAs imaginations. The pre-conference workshops usually include some good ones for people starting out. That said, the conference presentations themselves are more and more about general UX and web design. There’s a lot of philosophy, strategy talk and many presentations are focused on what highly experienced IAs should do next. If you are new to IA you might struggle to find more than a couple of presentations about the details of the craft.

The conference is very good value for money, especially when you consider how well fed you will be. If you are US-based then definitely go and make sure you sign up for a pre-conference. For everyone else, go if you can get your company to pay, otherwise consider some of the more local options (assuming you have them!).

EuroIA

EuroIA is the younger sibling of the IA Summit. Still very good value for money but slightly smaller and with fewer of IA big names. It can actually be a better place to get to grips with the basics as the European market is a bit less developed and there are still plenty of people wanting to talk about tackling typical IA projects.

Oz IA, IA Konferenz, Italian IA Summit

There’s a growing number of country specific IA conferences. They’ve got a good track record of attracting well known speakers for the main presentations. If your country runs one of these, I’d definitely suggest attending your local conference first. Just make sure you can speak the language!

Usability Week

An expensive option, especially if you go for the full five days. In spite of the title you can do two full days of IA tuition and you’ll get taken through the basics in a structured way. Just don’t expect small tutor groups. The tutorial audiences are huge. A good intro if your company has deep pockets but I’d be wary of shelling out for this myself.

UX London

In spite of the name, this was actually a good alternative to the IA Summit for Londoners, with many of the same regular speakers. For learners, Donna Maurer’s workshops would have been a great start and the rest of the event a good chance to see the usual suspects speak. Hopefully this will happen again next year.

IDEA

Oddly the IA Institute’s own conference isn’t really about the craft of IA, more the philosophical and creative landscape it sits within. Fascinating stuff but if you are new to IA you should go for the pre-conference workshop which tends to be more practical.

UX Intensive

Not so much a conference, but actually my best recommendation to people looking to learn about IA. Adaptive Path run great training events and UX Intensive is a nice balance of detailed IA craft and the broader UX context. Not cheap but well worth the money. You can also choose to just attend the IA day.

None of these options are cheap. The cheaper conferences really need you to pay out for pre-conferences to get value for money. And most people will need to shell out for travel and accommodation too. In my new non-profit mindset I’ve been thinking about cheaper alternatives and that’s a topic I’ll come back to later.

I’ve been looking at lots of alternative format bookstores, as part of the e-commerce project. One of these was the Large Print Bookshop which has a category of ‘uncategorized’.

Uncategorized

I’m trying to imagine the scenario when the user would think “I know…it’ll be in uncategorized”? Particularly given that the choices above are ‘fiction’ and ‘non-fiction’, surely one of the better examples of exhaustive options?

If Guy is still reading, I’d love to know the thinking…

Last week didn’t quite work.

There was a live rat in the bedroom on Monday morning (thanks cats!), my beloved purple climber on the front of the house tried to kill itself by ripping the trellis off the house, Iain broke a rib, I got absolutely drenched in a 3 minute downpour during my precisely 3 minute walk home, some **** stole our truck, some seriously trivial IA thing at work got escalated to my uber-uber boss, one of my authors pulled out at the last minute leaving me scrabbling for an August article, and I managed to ruin a favourite jumper with chewing gum from a mysterious source. Oh and I had to go to Peterborough again.

Other than the truck and bones, mostly not disastrous things in themselves. But combined they definitely make me feel picked on.

A good friend of mine is Young Scientist Centre Manager at the Royal Institution. The centre doesn’t open until September but in the meantime we were invited along to one of the Institution’s Family Fun Days.

We were treated to a lecture about the science of rock music, demonstrations of the world’s largest whoopie cushion, and received instructions on how to make two coat hangers sound like Big Ben (strangely the most impressive bit of the whole day).

On our friend’s recommendation we also went to the Royal Society for their  Summer Science Exhibition.

This was a bigger, busier event with the emphasis more on cutting edge scientific research and less on hands-on stuff for kids. In retrospect I spent most time on the biology stands and now feel well educated about ladybirds and snails. Goo-making seemed to captivate the kids.

There seemed a curious bias amongst the medical stands which seemed strangely focused on female anatomy, including a stand with real human placenta in a bag, which provided the ick factor for the grown-ups.

We did a bad job of collecting all the freebies but we did come away with slinkys. So we were kept amused on the journey home.

I’d recommend both events to science fans (and to fans of grand buildings) but the RI event is particularly good if you’ve got kids.